Travel Information: COVID-19 Update

We know that the coronavirus (COVID-19) causes uncertainty worldwide, but we assure our guests that they will always follow the recommendations of the government and the Word Health Organization (WHO). The health and well-being of our guests and employees is our top priority. With this in mind, we want to keep you up to date about our measures against the coronavirus. We thank you for the trust you have placed in our hotel.

TEST OFFER IN THE HOTEL HAS ENDED!

Our free COVID 19 test offer directly on site in the hotel was ended on August 31, 2021! Please use the test stations in the area – as we CANNOT do any more testing on site!

OFFER EXPIRED.

FREE CAREFREE-PACKAGE

NOW FREE OF CHARGE – FOR ALL BOOKINGS MADE FOR SUMMER 2021

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FACE MASK RECOMMENDED

For the benefit of the health and safety of all our guests and employees, we recommend the use of a face mask in all indoor public areas.

facemask required

Entry / check-in and stay:

  • For the border crossing as well as entry and stay in our hotel, proof is usually a ” low epidemiological risk ”(tested, recovered, vaccinated) must be presented.
  • Depending on the validity of the evidence, tests must also be carried out during the stay – see “1) Tested” and “Test options in the hotel and on site” .
  • Children up to completed 12 years of age (up to 11.9 years) do not need proof of a “low epidemiological risk” (tested, recovered, vaccinated).
  • The proof (tested, recovered, vaccinated) must already be available upon arrival. There is no test opportunity upon arrival at the resort.
  • Since July 1st, 2021 there is no mask requirement in Austria in hotels.
  • From August 15, vaccination is only valid as proof if complete course of dosis vaccinated.

OPENING REGULATION for the summer of 2021
ACCESS RULES FOR GUESTS AND HOSTS

Requirements for staying in our hotel or access to breakfast:

Access for vaccinated, tested or recovered people (proof is the same as in gastronomy).

For breakfast, a daily valid proof must be presented on the respective morning! (Please note the period of validity of the respective COVID tests)

The three verifications | Tested, Recovered, Vaccinated

1) Tested

  • a negative test result:
    • PCR tests | valid for 72 hours
    • Antigen tests | valid for 48 hours
    • Antigen self-test | valid 24 hours
    • A school-test is recognised as a valid entry test for children
  • Test options in the hotel and surrounding area
    • Antigen rapid self-test (observed) with digital certificate– free of charge and valid for 48 hours
      • This test will be available in the resort, carried out under supervision
      • Please make an appointment. On the day of your arrival please already have a valid test certificate with you.
    • People on holiday in Austria can test for SARS-CoV-2, free of charge, at one of the official Test Streets (Teststraßen). Sign up online via Austria Tests or through the hotline 0800 / 220 330

2) Recovered

  • Medical verification from doctor confirming the recovery from SARS-CoV-2 within the last 6 months.
  • Presenting a „Absonderungsbescheids“ (Austrian specific confirmation document of quarantine requirement): persons that have been infected with SARS-CoV-2 are exempt from mandatory test requirements
  • Other official proof of recovery from SARS-CoV-2 within the last 6 months.
  • Official confirmation of neutralising antibodies, no older than 3 months.

3) Vaccinated

  • From August 15, vaccination is only valid after complete immunization as evidence of a low epidemiological risk. The proof is issued from the day of the 2nd vaccination. (2/2)
  • Official confirmation of second vaccination, valid from day 1 until 9 months after vaccination day
  • Official confirmation of vaccination by vaccine only requiring one dose, valid from the 22nd day until 9 months after vaccination day
  • Official confirmation of vaccination, valid from day 1 until 9 months after vaccination, for people with a positive PCR test at least 21 days before vaccination or confirmation of neutralising antibodies prior to vaccination.

Corona-regulations from 15th August

From August 15, vaccination is only valid after complete immunization as evidence of a low epidemiological risk. The proof is issued from the day of the 2nd vaccination. The regulations for those who work with Johnson &  Johnson vaccinations and those who have recovered or who have been tested remain unchanged.

More information (in German) can be found on www.sichere-gastfreundschaft.at

We strictly adhere to the current instructions of the federal government. Please inquire about current rules prior to arrival.

COVID TEST STATIONS IN THE REGION:

REQUIREMENTS FOR YOUR ARRIVAL:

  • PROOF OF NEGATIVE TEST, VACCINATION OR RECOVERY
  • CONVENIENT ONLINE CHECK-IN BEFORE ARRIVAL
  • EVERYTHING AT A GLANCE: HANDOUT WITH ALL THE IMPORTANT INFORMATION
  • COVID-19 TESTING FOR OUR GUESTS IN THE REGION
  • OBSERVE POSSIBLE TRAVEL REGULATIONS (AUSTRIA, GERMANY & SWITZERLAND)

Stress-free vacation:

FUTURE BOOKINGS ON OUR WEBSITE:

We want to help you plan and book future trips with confidence. That’s why we offer you our FLEX rate for direct bookings on our website. Guests who book our FLEX rate for a future stay from today can change or cancel the reservation free of charge up to 14 days before arrival. (Please note that changes to the reservation are subject to availability and any price differences in the daily rate.) In addition, we are currently offering our free carefree package.

 FUTURE BOOKINGS WITH THIRD PARTIES:

For bookings via an online booking platform (e.g. Booking.com, Expedia) or via travel agencies of third-party providers, the stated cancellation conditions apply. It is possible that various booking platforms offer non-free cancellable rates (these rates cannot be canceled free of charge and cannot be changed.) If you have any questions, please contact the respective booking platform directly.

We continue to monitor developments very closely and will adjust our regulations if necessary!

Book a carefree vacation

Carefree up to 3 days before arrival:

In these difficult times, we would like to help you plan your vacation carefree. Bookings (made in the period up to July 31, 2021 on our website for summer 2021) can be exchanged for a voucher for a later date up to 3 days before arrival.

Inform us at least  3 days before your booked arrival if you want to convert your booking into a voucher.

PLUS ADDITIONALLY FREE CORONA PROTECTION: If the booking guest (main guest name on booking confirmation) or an accompanying guest (a list of the accompanying guests must be submitted no later than 72 hours after booking) falls ill with Covid-19 or becomes a K1 contact person in quarantine and therefore cannot travel to the hotel, you may cancel your reservation for FREE! **

Otherwise, our terms and conditions or our cancellation conditions for the booked rate apply. (You can find this in your booking confirmation.)

* not valid for group bookings with more than 2 rooms.

We take the standards of hygiene and cleanliness very seriously in order to ensure the safety of our guests and employees. Our hotel always complies with the current strict hygiene and cleaning regulations.

  • DAILY CLEANING AND DISINFECTING OF ALL PUBLIC AREAS
  • ONGOING CHECKS, CLEANING AND DISINFECTING OF ALL NEURALGIC POINTS
  • DISINFECTING COLUMNS & DISPENSERS IN ALL PUBLIC AREAS
  • USE ONLY VIRUCIDE-EFFECTIVE CLEANING PRODUCTS
  • FOR YOUR SAFETY: ROOM CLEANING EVERY OTHER DAY WITH VIRUCIDE-EFFECTIVE PRODUCTS

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  1. Make reservations in advance  if possible. Reduce crowds at reception and in the restaurant.
  2. Pay contactless if possible . Preferably settle the invoice with a card.
  3. Follow instructions from the employees .
  4. Refrain from shaking hands and hugs .
  5. Wash hands several times a day with soap and water for at least 30 seconds.
  6. Avoid touching your face.
  7. Sneeze or cough in the crook of the arm or in a handkerchief.
  8. Do not travel if you experience any signs of illness. If there are signs of illness during your stay, contact the reception.

Help protect yourself and others!

We offer our guests the option of contactless service in various areas.

  • Online check-in
  • Honesty Hotel Bar
  • Online information

The ski regions are currently working on a concept for a safe winter sports holiday.

There are currently entry restrictions in connection with the containment of SARS-CoV-2 to Austria. Please inform yourself in advance about regulations. You can find more information at: https://www.oesterreich.gv.at

Safety through hygiene and cleanliness

We take the standards of hygiene and cleanliness very serious in order to ensure the safety of our guests and employees. Our hotel always complies with the current strict hygiene and cleaning regulations. Our team always follows the current regulations of the federal government.

Public areas:

Areas in public (door handles, lifts, staircases, public toilets, room key cards, etc.) are disinfected several times a day.

Guest room:

For your safety, room cleaning every other day. Surfaces in the room are disinfected during room cleaning. Upon departure, the rooms are thoroughly cleaned and all surfaces disinfected.

So that you can enjoy your well-deserved vacation as usual, we have taken precise hygiene precautions for safety. Your vacation is a time to relax and feel secure.

What we are doing ...

DAILY CLEANING OF THE PUBLIC AREAS

PROVIDING DISINFECTION COLUMNS / DISPENSERS IN PUBLIC AREAS

REGULAR VENTILATION WITH FRESH MOUNTAIN AIR

ONGOING INSPECTION AND DISINFECTION OF PUBLIC AREAS

USE OF VIRUCIDAL CLEANING PRODUCTS IN THE ENTIRE HOTEL

ADEQUATE SPACE AND ENOUGH SPACE AT BREAKFAST. DESIGNATED TABLE FOR THE ENTIRE STAY

ONLINE CHECK-IN FOR FAST CONTACTLESS ARRIVAL

HYGIENIC DISINFECTED KEY CARD

LOTS OF FRESH MOUNTAIN AIR AND ENOUGH SPACE IN NATURE!

Measures and recommendations for behavior

PLEASE KEEP THE REQUIRED MINIMUM DISTANCE

WE RECOMMEND THE USE OF A FACE MASK IN ALL PUBLIC AREAS AND AT THE BREAKFAST BUFFET

REGULAR HANDWASHING AND DISINFECTING

* Conditions and provisions of our carefree package:

  • Valid from May 1st, 2020 and for bookings made on / before July 31st, 2021 on kronenhirsch.com.
  • If you made your booking through a travel agent, please contact your travel agent. The cancellation terms showed at the time of the booking made apply.
  • The offer is not valid for group bookings (bookings with 3 rooms or more count as group bookings). 
  • The booking guest can exchange a booking for a voucher for a later date up to 3 days before arrival.
  • The Hotel Kronenhirsch OG is entitled to change this policy of our ‘carefree winter package’ with immediate effect and without prior notice to you.
  • ** Free cancellation up to arrival for the booking guest if the booking guest cannot arrive due to a Covid-19 illness or as a K1 contact person. For a free cancellation due to a Covid-19 illness, a medical certificate must be presented. For a free cancellation due to quarantine, a separation notice from the authorities must be presented. Accompanying guests have the option of free cancellation ONLY IF THE names and dates of birth of the accompanying guests have been sent within 72 hours of booking (the following form can be used for this: https://www.kronenhirsch.com/sorglos-paket/ fellow travelers)! For accompanying guests, either a medical certificate or a separation notice must be presented.

Voucher:

  • The voucher is non-refundable and non-transferable and is only valid for overnight stays booked directly at Hotel Kronenhirsch. The voucher is issued with the name of the booking guest.
  • The full equivalent value will be issued with a non-refundable voucher that is valid for two years from the date the voucher was issued.

Refund to the original form of payment:

  • If we have to cancel your booking due to a COVID-19 hotel closure, we will refund you the full amount of the booking using the original payment method.

Our free carefree package and extended cancellation conditions in no way replace traditional travel insurance. We strongly recommend that you take out travel insurance with your insurance company for every booking!

Last Update:

31.08.2021