Travel Information: COVID-19 Update

We know that the coronavirus (COVID-19) causes uncertainty worldwide, but we assure our guests that they will always follow the recommendations of the government and the Word Health Organization (WHO). The health and well-being of our guests and employees is our top priority. With this in mind, we want to keep you up to date about our measures against the coronavirus. We thank you for the trust you have placed in our hotel.

FREE CAREFREE-PACKAGE

NOW FREE OF CHARGE – FOR ALL BOOKINGS MADE BY NOVEMBER 30th – (DATE OF STAY FROM JANUARY 2021 till APRIL 2021)

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MOUTH AND NOSE PROTECTION

For the benefit of the health and safety of all our guests and employees, we ask you to wear mouth and nose protection in all indoor public areas.

facemask required

Stress-free vacation:

FUTURE BOOKINGS ON OUR WEBSITE:

We want to help you plan and book future trips with confidence. That’s why we offer you our FLEX rate for direct bookings on our website. Guests who book our FLEX rate for a future stay from today can change or cancel the reservation free of charge up to 14 days before arrival. (Please note that changes to the reservation are subject to availability and any price differences in the daily rate.) In addition, we are currently offering our free carefree package.

 FUTURE BOOKINGS WITH THIRD PARTIES:

For bookings via an online booking platform (e.g. Booking.com, Expedia) or via travel agencies of third-party providers, the stated cancellation conditions apply. It is possible that various booking platforms offer non-free cancellable rates (these rates cannot be canceled free of charge and cannot be changed.) If you have any questions, please contact the respective booking platform directly.

We continue to monitor developments very closely and will adjust our regulations if necessary!

Book a carefree vacation

Carefree up to 3 days before arrival:

In these difficult times, we would like to help you plan your winter vacation carefree. Bookings (made in the period up to January 31, 2021 on our website for the 2020/21 winter season) can be exchanged for a voucher for a later date up to 3 days before arrival if one of these reasons applies *:

  • THERE IS A TRAVEL WARNING FOR THE COUNTY OF SALZBURG / RUSSBACH AM PASS GSCHÜTT
  • NO SKI OPERATION IS POSSIBLE IN THE ENTIRE DACHSTEIN WEST SKI REGION DUE TO COVID-19
  • YOU HAVE TESTED COVID-19 POSITIVE (PRESENTATION OF A POSITIVE TEST RESULT REQUIRED)
  • THE VILLAGE OF RUSSBACH AM PASS GSCHÜTT IS RED ON THE GOVENMENT CORONA MONITORING LIGHT.

Let us know up to 3 days before your arrival at the latest if one of these cases has occurred and you will receive a voucher (value of the original booking) that can be redeemed at a different travel date at any time.

Otherwise our terms and conditions or our cancellation conditions for the booked rate apply. (You can find this in your booking confirmation.)

more about the conditions

We take the standards of hygiene and cleanliness very seriously in order to ensure the safety of our guests and employees. Our hotel always complies with the current strict hygiene and cleaning regulations.

  • DAILY CLEANING AND DISINFECTING OF ALL PUBLIC AREAS
  • ONGOING CHECKS, CLEANING AND DISINFECTING OF ALL NEURALGIC POINTS
  • DISINFECTING COLUMNS & DISPENSERS IN ALL PUBLIC AREAS
  • USE ONLY VIRUCIDE-EFFECTIVE CLEANING PRODUCTS
  • FOR YOUR SAFETY: ROOM CLEANING EVERY OTHER DAY WITH VIRUCIDE-EFFECTIVE PRODUCTS

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  1. Keep at least 1 meter distance from other people except for people from the same household or fellow travelers in the same room.
  2. Wear mouth and nose protection indoors. Exempt are children up to the age of 6 or people who cannot be expected to do so for health reasons.
  3. Make reservations in advance  if possible. Reduce crowds at reception and in the restaurant.
  4. Pay contactless if possible . Preferably settle the invoice with a card.
  5. Follow instructions from the employees .
  6. Refrain from shaking hands and hugs .
  7. Wash hands several times a day with soap and water for at least 30 seconds.
  8. Avoid touching your face.
  9. Sneeze or cough in the crook of the arm or in a handkerchief.
  10. Do not travel if you experience any signs of illness. If there are signs of illness during your stay, contact the reception.

Help protect yourself and others!

We offer our guests the option of contactless service in various areas.

  • Online check-in
  • Honesty Hotel Bar
  • Online information

The ski regions are currently working on a concept for a safe winter sports holiday.

There are currently entry restrictions in connection with the containment of SARS-CoV-2 to Austria. Please inform yourself in advance about regulations. You can find more information at: https://www.oesterreich.gv.at

Safety through hygiene and cleanliness

We take the standards of hygiene and cleanliness very serious in order to ensure the safety of our guests and employees. Our hotel always complies with the current strict hygiene and cleaning regulations. Our team always follows the current regulations of the federal government.

Public areas:

Areas in public (door handles, lifts, staircases, public toilets, room key cards, etc.) are disinfected several times a day.

Guest room:

For your safety, room cleaning every other day. Surfaces in the room are disinfected during room cleaning. Upon departure, the rooms are thoroughly cleaned and all surfaces disinfected.

So that you can enjoy your well-deserved vacation as usual, we have taken precise hygiene precautions for safety. Your vacation is a time to relax and feel secure.

What we are doing ...

DAILY CLEANING OF THE PUBLIC AREAS

PROVIDING DISINFECTION COLUMNS / DISPENSERS IN PUBLIC AREAS

REGULAR VENTILATION WITH FRESH MOUNTAIN AIR

ONGOING INSPECTION AND DISINFECTION OF PUBLIC AREAS

USE OF VIRUCIDAL CLEANING PRODUCTS IN THE ENTIRE HOTEL

ADEQUATE SPACE AND ENOUGH SPACE AT BREAKFAST. DESIGNATED TABLE FOR THE ENTIRE STAY

ONLINE CHECK-IN FOR FAST CONTACTLESS ARRIVAL

HYGIENIC DISINFECTED KEY CARD

LOTS OF FRESH MOUNTAIN AIR AND ENOUGH SPACE IN NATURE!

Measures and recommendations for behavior

PLEASE KEEP THE REQUIRED MINIMUM DISTANCE

WEAR MOUTH AND NOSE PROTECTION IN ALL PUBLIC AREAS AND AT THE BREAKFAST BUFFET

REGULAR HANDWASHING AND DISINFECTING

* Terms and Conditions for our carefree Winter-package:

 

  • Valid from October 1st, 2020 and for bookings made on / before January 31, 2021 on kronenhirsch.com.
  • If you made your booking through a travel agent, please contact your travel agent. The cancellation terms showed at the time of the booking made apply.
  • The offer is not valid for group bookings (bookings with 3 rooms or more count as group bookings).
  • The booking guest can exchange the booking for a voucher up to 3 days before arrival, if a a positive COVID-19 test result of the booking guests is provided. In order to extend the policy to accompanying guests, a list of names must be submitted online within 72 hours of making the booking using the link provided in the booking confirmation. If the names of the fellow travelers are not submitted within 72 hours, this policy only applies to the named booking guest shown on to the booking confirmation.
  • If all ski operations at Dachstein West Ski Region is stopped due to COVID-19 limitations.
  • The Hotel Kronenhirsch OG is entitled to change this policy of our ‘carefree winter package’ with immediate effect and without prior notice to you.

Voucher:

 

  • The voucher is non-refundable and non-transferable and is only valid for overnight stays booked directly at Hotel Kronenhirsch. The voucher is issued with the name of the booking guest.
  • The full equivalent value will be issued with a non-refundable voucher that is valid for two years from the date the voucher was issued.

Refund to the original form of payment:

  • If we have to cancel your booking due to a COVID-19 hotel closure, we will refund you the full amount of the booking using the original payment method.

Last Update:

04.01.2021