Travel Information: COVID-19 Update

We know that the coronavirus (COVID-19) causes uncertainty worldwide, but we assure our guests that they will always follow the recommendations of the government and the Word Health Organization (WHO). The health and well-being of our guests and employees is our top priority. With this in mind, we want to keep you up to date about our measures against the coronavirus. We thank you for the trust you have placed in our hotel.

Note: ACCESS ONLY WITH 2G RULE!

Currently, access to our hotel is only possible if the 2G rule (vaccinated & recovered) is met! Upon arrival, it is the responsibility of the guest to be able to provide valid proof of meeting the current requirements. If no valid proof is provided, check-in or access to our hotel is not permitted.

From February 19, 2022, the 3G rule will apply.

FREE CAREFREE-PACKAGE

NOW FREE OF CHARGE – FOR ALL BOOKINGS MADE FOR WINTER 2021/22
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FFP2 FACE MASK REQUIRED

For the health and safety of all our guests and employees, wearing an FFP2 MASK is mandatory in all indoor public areas.
facemask required

Current Regulations of the federal government

Please inform yourself in good time about current national and regional regulations! Guests with a booking in our hotel are obliged to inform themselves about valid applicable regulations prior to arrival and to comply with them upon arrival! If the necessary evidence cannot be presented, check-in is not possible due to legal regulations. The Austrian Federal Ministry for Social Affairs, Health, Care and Consumer Protection provides all the necessary information online.
We strictly adhere to the current instructions of the federal government. Please inquire about current rules prior to arrival.

Current measures:

No general FFP2 mask requirement indoors, just a recommendation to wear an FFP2 mask.

No 3G rule in tourism and leisure industry

last update: 25.04.2022

Details and further information
More information (in German) can be found on www.sichere-gastfreundschaft.at OR https://www.austria.info/en/service-and-facts/coronavirus-information/ski-winter-holidays
REQUIREMENTS FOR YOUR ARRIVAL:
  • VALID PROOF OF 2G (Vaccinated or Recovered)
  • CONVENIENT ONLINE CHECK-IN BEFORE ARRIVAL
  • EVERYTHING AT A GLANCE: HANDOUT WITH ALL THE IMPORTANT INFORMATION
  • COVID-19 TESTING FOR OUR GUESTS IN THE REGION
  • OBSERVE POSSIBLE TRAVEL REGULATIONS (AUSTRIA, GERMANY & SWITZERLAND)
Stress-free vacation: FUTURE BOOKINGS ON OUR WEBSITE:

We want to help you plan and book future trips with confidence. That’s why we offer you our FLEX rate for direct bookings on our website. Guests who book our FLEX rate for a future stay from today can change or cancel the reservation free of charge up to 7 days before arrival. (Please note that changes to the reservation are subject to availability and any price differences in the daily rate.) 

 FUTURE BOOKINGS WITH THIRD PARTIES:

For bookings via an online booking platform (e.g. Booking.com, Expedia) or via travel agencies of third-party providers, the stated cancellation conditions apply. It is possible that various booking platforms offer non-free cancellable rates (these rates cannot be canceled free of charge and cannot be changed.) If you have any questions, please contact the respective booking platform directly.

We continue to monitor developments very closely and will adjust our regulations if necessary!

Find out more about our Carefree Package.
Book a carefree vacation Carefree up to 3 days before arrival:
In these difficult times, we would like to help you plan your vacation carefree. Bookings (made in the period up to July 31, 2021 on our website for summer 2021) can be exchanged for a voucher for a later date up to 3 days before arrival.
Inform us at least  3 days before your booked arrival if you want to convert your booking into a voucher.
PLUS ADDITIONALLY FREE CORONA PROTECTION: If the booking guest (main guest name on booking confirmation) or an accompanying guest (a list of the accompanying guests must be submitted no later than 72 hours after booking) falls ill with Covid-19 or becomes a K1 contact person in quarantine and therefore cannot travel to the hotel, you may cancel your reservation for FREE! **
Otherwise, our terms and conditions or our cancellation conditions for the booked rate apply. (You can find this in your booking confirmation.) * not valid for group bookings with more than 2 rooms.
We take the standards of hygiene and cleanliness very seriously in order to ensure the safety of our guests and employees. Our hotel always complies with the current strict hygiene and cleaning regulations.
  • DAILY CLEANING AND DISINFECTING OF ALL PUBLIC AREAS
  • ONGOING CHECKS, CLEANING AND DISINFECTING OF ALL NEURALGIC POINTS
  • DISINFECTING COLUMNS & DISPENSERS IN ALL PUBLIC AREAS
  • USE ONLY VIRUCIDE-EFFECTIVE CLEANING PRODUCTS
  • FOR YOUR SAFETY: ROOM CLEANING EVERY OTHER DAY WITH VIRUCIDE-EFFECTIVE PRODUCTS
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  1. Make reservations in advance  if possible. Reduce crowds at reception and in the restaurant.
  2. Pay contactless if possible . Preferably settle the invoice with a card.
  3. Follow instructions from the employees .
  4. Refrain from shaking hands and hugs .
  5. Wash hands several times a day with soap and water for at least 30 seconds.
  6. Avoid touching your face.
  7. Sneeze or cough in the crook of the arm or in a handkerchief.
  8. Do not travel if you experience any signs of illness. If there are signs of illness during your stay, contact the reception.
Help protect yourself and others!
We offer our guests the option of contactless service in various areas.
  • Online check-in
  • Honesty Hotel Bar
  • Online information
The ski regions are currently working on a concept for a safe winter sports holiday.

There are currently entry restrictions in connection with the containment of SARS-CoV-2 to Austria. Please inform yourself in advance about regulations. You can find more information at: https://www.oesterreich.gv.at

COVID TEST STATIONS IN THE REGION:

To register for a COVID test with an overview of the test locations: (currently only available in german)
Österreich Testet

Safety through hygiene and cleanliness

We take the standards of hygiene and cleanliness very serious in order to ensure the safety of our guests and employees. Our hotel always complies with the current strict hygiene and cleaning regulations. Our team always follows the current regulations of the federal government.

Public areas:

Areas in public (door handles, lifts, staircases, public toilets, room key cards, etc.) are disinfected several times a day.

Guest room:

For your safety, room cleaning every other day. Surfaces in the room are disinfected during room cleaning. Upon departure, the rooms are thoroughly cleaned and all surfaces disinfected.
So that you can enjoy your well-deserved vacation as usual, we have taken precise hygiene precautions for safety. Your vacation is a time to relax and feel secure.

What we are doing ...

DAILY CLEANING OF THE PUBLIC AREAS

PROVIDING DISINFECTION COLUMNS / DISPENSERS IN PUBLIC AREAS

REGULAR VENTILATION WITH FRESH MOUNTAIN AIR

ONGOING INSPECTION AND DISINFECTION OF PUBLIC AREAS

USE OF VIRUCIDAL CLEANING PRODUCTS IN THE ENTIRE HOTEL

ADEQUATE SPACE AND ENOUGH SPACE AT BREAKFAST. DESIGNATED TABLE FOR THE ENTIRE STAY

ONLINE CHECK-IN FOR FAST CONTACTLESS ARRIVAL

HYGIENIC DISINFECTED KEY CARD

LOTS OF FRESH MOUNTAIN AIR AND ENOUGH SPACE IN NATURE!

Measures and recommendations for behavior

PLEASE KEEP THE REQUIRED MINIMUM DISTANCE

WE RECOMMEND THE USE OF A FACE MASK IN ALL PUBLIC AREAS AND AT THE BREAKFAST BUFFET

REGULAR HANDWASHING AND DISINFECTING

* Conditions and provisions of our carefree package:

  • Valid for bookings made on kronenhirsch.com with an arrival date up to April 30, 2022.
  • If you made your booking through a travel agent, please contact your travel agent. The cancellation terms showed at the time of the booking made apply.
  • Hotel Kronenhirsch OG is entitled to change this carefree package policy with immediate effect and without prior notice to you.

** Extended regulations:

  • Valid if a negative officially recognized COVID-19 test (antigen or PCR test, even if at the expense of the booking guest) OR a fully recognized COVID-19 vaccination (including booster vaccination) does not replace a legally required quarantine.

Refund to the original form of payment:

  • If we have to cancel your booking due to a COVID-19 hotel closure, we will refund you the full amount of the booking using the original payment method.

Our free carefree package and extended cancellation conditions in no way replace traditional travel insurance. We strongly recommend that you take out travel insurance with your insurance company for every booking!