Update Travelinformation (COVID-19)
The safety of our guests and employees is our top priority. Accordingly, we are closely monitoring the ongoing situation with COVID-19.
Stree Free Holidays - Flexible cancellation Policy for the summer!
In response to the current market conditions in tourism, our hotel strives to offer our customers flexibility in these challenging times.
Our cancellation policy:
Existing bookings (bookings made BEFORE April 1, 2020):
For guests with existing reservations for a future arrival date, including non-refundable rates, we allow full changes or cancellations up to 7 days before arrival * free of charge, as long as the change or cancellation is made before June 30, 2020. Please note that changes to existing reservations depend on availability and any price differences.
Future bookings (for summer 2020):
Guests making their reservation between today and June 30, 2020 for an arrival date in summer 2020, can change or cancel the reservation free of charge up to 7 days before their scheduled arrival date. Please note that changes to the reservations depend on the availability and any price differences in the daily rate.
Guests who make their reservation from July 1st, 2020 for an arrival date in summer 2020, can change or cancel the reservation free of charge up to 14 days before their planned arrival date. Please note that changes to the reservation depend on the availability and any price differences in the daily rate.
Future bookings (for winter 2020/21):
For guests who make a reservation for an arrival date after December 2020, the cancellation policy of the booked rate applies.
We continue to monitor developments very closely and will adjust our regulations if necessary.
Behavior for guests in accommodation facilities
- At least 1 meter away from other people , except for people from the same household or fellow travelers keep in the same unit.
- Wear mouth and nose protection in the entrance and reception area. This does not apply to children up to the age of 6 or to people who cannot be expected to do so for health reasons.
- In advance if possible reserve . Reduce traffic jams at the reception and in the restaurant.
- Pay contactless if possible . Pay the invoice preferably with a card.
- Follow the instructions of the employees .
- Avoid shaking hands and hugs.
- Hands wash several times a day with water and soap for at least 30 seconds.
- Avoid touching your face with uncleaned hands .
- Sneeze or cough in the crook of the arm or in a handkerchief.
- Do not travel if there are signs of illness. Contact the host if there are signs during the stay.
With your care you protect yourself as well as the other guests and your hosts!
Hygiene and cleanliness in the hotel
We take hygiene and cleanliness standards very serious to ensure the safety of our guests and employees. Our hotel always complies with the current strict hygiene and cleaning regulations.
Specific measures include:
Our team always follows the current regulations of the federal government.
Rest whilst on vacation
Safety through hygiene
To ensure that you can enjoy your well-deserved vacation, we have taken hygiene precautions for safety. Your vacation is a time to relax, we want you to feel secure.
What we are doing ...
DAILY CLEANING OF PUBLIC AREAS
PROVISION OF DISINFECTING DISPENSERS IN PUBLIC AREAS
REGULAR VENTILATION WITH FRESH MOUNTAIN AIR
ONGOING CONTROL AND DISINFECTION OF PUBLIC AREAS
USE OF VIRUZID-EFFECTIVE CLEANING PRODUCTS IN THE ENTIRE HOTEL
SUFFICIENT DISTANCE AND SUFFICIENT SPACE AT BREAKFAST . CUSTOMIZED TABLE FOR THE ENTIRE STAY </ p>
ONLINE CHECK-IN FOR A FAST CONTACT-FREE ARRIVAL
HYGIENIC DISINFECTED KEY CARD
LOTS OF FRESH MOUNTAIN AIR AND ENOUGH SPACE IN NATURE!
How you can help
Measures and recommendations for behavior
PLEASE KEEP THE REQUIRED MINIMUM DISTANCE
WE RECOMMEND THE WEARING MOUTH-NOSE-PROTECTION IN ALL PUBLIC AREAS AND AT THE BREAKFAST BUFFET
REGULAR HAND WASHING AND DISINFECTING
Cleaning inside the hotel:
Guest rooms: Surfaces in the room are disinfected during daily room cleaning. Upon departure, the rooms are thoroughly cleaned and all surfaces are disinfected.
Public areas: Areas in public areas (door handles, elevator, stairs, public toilets, room cards etc.) are disinfected several times a day.
You too can contribute to infection protection by following the recommendations of the Ministry of Health ( https://www.sozialministerium.at/ < / a> ). This includes careful and regular hand washing, correct behavior when coughing and sneezing, and avoiding touching the face. If you feel sick, stay at home and do not travel on vacation.
ENTRY FROM COVID-19 RISK COUNTRIES:
Due to increasing coronavirus infections, new restrictions on entry to Austria will apply from 0.00 a.m. on Monday (July 27, 2020). Entry from 32 risk countries or areas is only possible with a negative PCR test, third-country nationals may only enter under certain conditions.
You have to carry a medical certificate in accordance with Paragraph 1 and
to be presented at the check. The molecular biological test confirmed therein
must not be more than 72 hours ago at the time of entry.
Current risk areas (as of 25.07.2020 according to the Einreiseverordnung):
Bosnia and Herzegovina
United States (USA)
Hubei Province (China)